Resolving Log In Problems

Tips to Resolve Common Issues

Get your username and password by e-mail

If you have not already done so, you can visit our account lookup page to have your username and password sent to your e-mail address.

Double check to make sure you are typing correctly

• Your username is not your e-mail address.

• Usernames do not contain any spaces or capital letters.

• Passwords do not have any spaces.

• Passwords are case-sensitive, meaning that a capital letter in your password must be typed as a capital letter.

Check your cookie or privacy settings

If you are absolutely certain you are typing in the correct username and password, then most likely your cookie or privacy settings on your web browser are too restrictive.  Follow the instructions below to adjust your settings.

Internet Explorer 6, 7, and 8:

1. Go to the "Tools" menu and choose "Internet Options".  If the tools menu is not visible, open up the "Internet Options" control panel.
2. Click on the "Privacy" tab.
3. Move the slider to the "Medium" setting.  If you can't see the slider, click on the "Default" button.
4. Click on "OK" to save the changes.

Important: If the "Medium" setting doesn't work, try lowering the privacy setting even further. Keep lowering the setting until you are able to log in.

Firefox 3 and Earlier:

1. Go to the "Tools" menu and choose "Options".
2. Click on the "Privacy" section.
3. Make sure the setting "Accept cookies from sites" is checked.
4. Click on "OK" to save changes.

Firefox 3.5 and Later:

1. Go to the "Tools" menu and choose "Options".
2. Click on the "Privacy" section.
3. Under "History", make sure that Firefox is set to "Remember history".
4. Click on "OK" to save changes.